Trodo.com

Simple return turns into stalling efforts and unreasonable demands

I simply want to return these parts (NGK spark plug leads) which do not work for my car (Volvo 850), Trodo still believes they are the correct part of my car. I do not believe Trodo has the right parts info myself, but I do not care either way. The parts do not work in my car for whatever reason. And yes they are fitted correctly, the car runs correctly with them, but gives misfires when driving more than a mile. The CEL light comes on after a short while of driving the car and I get error codes reporting misfires on cylinders 2-5. I read the codes with an OBD2 reader app. I put the original leads back, they are worn and taped but they at least work, error codes have not come back, CEL light does not come back on. I've had the original leads back on for over a week by now. I ordered these on Dec 5th, reported the error Dec 25th and was told to file a claim on the 29th which I did a few days later. I do not understand why Trodo is treating me as if I am trying to scam them. This endeavour has cost me time and will cost me money even if I get refunded and sent back. They say I must take a photo of the product yes OK here it is, I put everything back already in the package, hoping to send it back quickly. This is reasonable. Oh no that photo is not good enough you have to take it like this, unpack the product and take a new photo. Fine OK I can also do that, it makes sense I guess. Oh no that will not be enough you have to install the parts back in your car, then make the error codes come back and take a photo of the error codes that come up in my OBDII reader app. This is going too far.... It's at this point I am getting misgivings, it feels like they are trying to wear me down. I doubt they will buy a screen dump of the phone screen even if I reinstall the leads and replicate the error again. I might as well just have faked that somehow right? And maybe after that they'll ask me to also take a photo of the CEL light... I bet even if I do all this they will find more stuff for me to do. Trodo is fine as long as you never have to return anything. I'll be avoiding Trodo like the plague in the future. I likely spend hundreds of euros every year on car parts, so good for them saving a bit more than 50 euros here. I will also be writing of my experience on all the car community sites I am part of. I am sure this will pay off for you in the long run.

Trustworthy fitment and brands

Their selector nailed my Civic’s discs first try. I felt reassured opening sealed brand boxes and everything bolted up smoothly. Car stops like new.

Right parts, quick dispatch

Searched by plate number, added filters and brake pads. Checkout was straight and shipping left same day. Parts matched perfectly and arrived well packed.

Good quality and service

Felt confident ordering. Product matched the description and shipping updates were timely. I’d buy again based on this experience.

Straightforward shopping experience

Site loaded fast, categories were clear, and checkout was smooth. Account setup was optional, which I liked. No confusion finding specs.

Helpful fitment confirmation

Support double-checked my VIN and confirmed the correct rotors. Response was quick, courteous, and precise. Issue-free install.

Accurate fit and good service

From search to order, it was smooth. I had a torque spec question and got a helpful link. Box arrived with solid packaging. What stood out was the proactive fitment verification email.

Right parts first time

Entered my car details, the compatibility check flagged a mismatch and suggested the correct pads. Checkout was fast, shipping tracked perfectly.

Parts that inspire trust

Everything matched specs and installed cleanly. I felt confident taking the car on a long drive afterward.

Click that prevented hassle

The compatibility alert stopped me from buying the wrong sensor. Relief now, not returns later.

Decent quality, watch shipping

Brake kit fit and finish were fine, packaged safely. I felt mildly annoyed at the shipping surcharge, but the parts themselves are solid and quiet.

Good service, slight delay

Ordered coolant hoses and a cabin filter after their system checked compatibility. Communication was steady with status emails. Delivery slipped by a day due to the courier, but parts were boxed well and exactly as described. Installed same evening without drama.

Right parts first time

Punched in my plate, the fitment tool matched discs and pads, and checkout was painless. Confirmation arrived fast with tracking. Everything bolted up perfectly in the driveway.

Compatibility double-check fast

Sent my VIN and they confirmed the part number in under an hour. That extra certainty mattered to me.

Solid brake kit quality

Felt confident after unboxing. Hardware fit perfectly and pedal feel improved. No squeaks after bedding in.

Vehicle lookup worked well

Site makes it simple to find the right fit by model and year. Specs were detailed, pictures clear, and checkout straightforward. Confirmation emails included return instructions just in case, which I liked.

Parts matched my VIN

I used the vehicle selector, added my VIN, and they confirmed compatibility before shipping. Tracking updates were steady. Brake parts arrived well packed and installation went fine. Prices felt fair, and the 30-day return policy gave me peace of mind.

So, I decided to try

So, I decided to try Trodo.com again after a good first buy, and honestly, they impressed me once more. The whole ordering thing was a breeze—super quick and simple. The delivery? Fast as lightning, seriously! The item I got was just like they described, no surprises or anything, which is always a relief. Everything showed up just right, no problems whatsoever. It’s nice to find a company that knows how to keep things consistent and trustworthy. With how they've handled my orders, I’d say they’re worth checking out if you're on the fence. I’m sticking with them for my future buys, that’s for sure!

I had the chance

I had the chance to order some parts from this company, and let me tell you, it was a breeze! The best part? They ship internationally, which is a lifesaver for someone like me who can't always find what I need locally. Navigating their site was smooth, and I was impressed at how easy it was to track down the exact parts I needed just by using the chassis and part numbers. It's like they’ve thought of everything to make the process as stress-free as possible. Their customer service was top-notch, too, always ready to help out with any questions. It’s a relief to know I can rely on them when I need something urgently. Highly recommend!

Hi there! I ordered

Hi there! I ordered something and, honestly, the process was as smooth as butter. From clicking 'buy' to the delivery at my door, everything was just so easy and stress-free. I didn't have to chase the package or worry about it getting lost. It just showed up when it was supposed to, which was a nice surprise. It's not often you find a service where everything just works seamlessly like this. I really hope this kind of awesome service sticks around because it's rare and really appreciated. Looking forward to more great experiences like this. Cheers!

That click of perfect fit

When the replacement sensor seated perfectly on the first try, I exhaled. Their compatibility notes were spot on and saved me a Saturday headache.

Parts matched my vin

I popped in my car details, the fitment tool flagged compatible brake pads, and checkout was quick. Tracking came fast and install was flawless. No guesswork, just wrench time.

Browsing the site was a

Browsing the site was a breeze. They've got so many brands, it's like a candy store for car parts! What really stood out was their parts checker tool. Just pop in your VIN, and it points you to the exact match—super handy. I'm a repeat customer, so this was my third order. Their prices? Pretty competitive, if you ask me. Delivery's always on the dot, and the packaging? Top-notch, keeping everything safe and sound. And talk about fitment—it's always spot on. With experiences like these, it's a no-brainer to come back for more. Can't imagine shopping for car parts anywhere else!

I was really let down

I was really let down by this company, seriously. I thought I was just buying a simple car part, but it turned into a nightmare. They never mentioned anything about import charges. So, when the part finally arrived, I got hit with a surprise fee that made it way more expensive than if I'd just bought it from a local seller on eBay. It ended up costing me an extra £100! It’s just ridiculous how they operate. Feels like they just don't care about their customers at all. If I could give zero stars, I would. They really need to get their act together.

Right pads, first try

VIN lookup locked in fitment. Parts arrived well packed, brand names I trust, and my garage installed without surprises. Felt confident the whole way.

I ordered an alternator

I ordered an alternator, and while the part was good quality and reasonably priced, the delivery was a bit of a headache. The option to check compatibility with my VIN was super helpful, but the delivery took longer than it should have. I had to call customer service to figure out what was going on, and they told me the courier had trouble with the address label. That was odd because they had my eircode, so I'm not sure what went wrong there. Also, when it finally arrived, the packaging was pretty banged up, which worried me. Thankfully, the alternator itself was fine, but they really need to improve their shipping process.

I was on the hunt

I was on the hunt for this elusive part for my classic car, and after scouring the internet, I stumbled upon this gem of a website. Navigating through their site felt like a breeze, and I was genuinely surprised at how affordable the part was. It seemed too good to be true, but I took the plunge and ordered it anyway. To my delight, the package arrived quicker than I expected, and it was packed so well that there wasn't a scratch on it. The whole experience was smooth, from browsing to receiving the part. Definitely going to keep this place in mind for any future needs.

Right parts on first try

Entered my VIN and the catalog filtered fast. Brake discs matched OEM specs and shipped the same day. Courier updates were accurate, boxes arrived clean. What impressed me was the clear torque notes and a nudge recommending professional fitting for safety-critical jobs.

Chat that knew stuff

Asked about filter cross-refs, expecting copy-paste. Rep actually checked my engine code and linked the right part. Five minutes, crisis averted, hands clean.

the delivery came quick and i got really good

the delivery came quick and i got really good support with finding the right parts for my car. the comunication was fast and very useful too.