Headway.co

I tried using this company

I tried using this company for my therapy needs, and it’s been a mess from the start. Therapists keep changing, like every few weeks, which makes it impossible to build any trust or progress. Trying to reach out through their patient portal is like screaming into the void—no one ever gets back to me. And don’t get me started on their customer service; it’s beyond frustrating. Plus, they’ve messed up my prescriptions multiple times, sending the wrong ones to the pharmacy. It feels like they just don’t care about getting things right. It’s been a really disappointing experience overall, and I’m seriously considering looking elsewhere.

I was trying to book

I was trying to book an appointment on their site, but things went south when I hit step 4—it just wouldn't work. Reached out for some live help, thinking it'd solve things. But wow, the associate was just rude and cut the chat halfway without even helping me finish the booking. I mean, for a mental health service, you'd expect a bit more understanding and patience, right? It's not like we're booking a dinner reservation here; it's about mental well-being. Feels like the last place you'd want to encounter such behavior. Really disappointed with how they handle things, especially considering what they're supposed to stand for.

You won't believe this mess

You won't believe this mess I’m dealing with. I’ve been trying to get my claims sorted out for ages, but it's like shouting into a void. I mean, seriously, I've contacted them at least 10 times about the same problem. They only reply with texts and emails, which is super frustrating when you really need to talk to someone. It's like there are no managers around, and the claims department takes forever—over five months just to get a claim right! It's beyond ridiculous. I wouldn't wish this headache on anyone. If you’re thinking about using their service, just don’t. Save yourself the trouble.

I stumbled upon this platform

I stumbled upon this platform while searching for a therapist through my insurance. Sounded perfect at first, right? Booked an appointment, but the therapist never called. Weirdly, without my say-so, I got rescheduled for the same day, just a few hours later. Guess what? No call again. Tried reaching out to support, but they were clueless about whether the mix-up was their fault or the provider's. Then, I started getting all these bizarre calls from "therapists" all over the country claiming they found me via this platform. It felt like a scam! Even my emergency contact got these calls. After just three days, I had to delete my account. Be careful with your info here, folks.

I have to say, my

I have to say, my experience with the patient portal has been a bit of a rollercoaster. My provider is fantastic, so no complaints there, but the portal? That's another story. It keeps saying my provider isn't covered by my insurance, which is just plain wrong because they bill my insurance every time. My appointments? Sometimes they just vanish into thin air, no cancellation notice, nothing. Then there's the whole time zone mess—schedules in one zone but actually books in another, which really throws me off. They tried to explain it by saying the scheduling feature is only for the first appointment, but come on, it's 2026. Shouldn't the platform handle follow-ups too? It’s just frustrating.

Let me tell you about

Let me tell you about my rough time with Headway. My doctor sent me their way to find a therapist for some surgery clearance I needed. Thought it’d be smooth, but nope. The therapist they assigned to me just couldn’t get it together. They missed not one, but three appointments. The first one? A complete no-show, no heads up. Then, they mixed up the time for the second one, trying to do it 12 hours early. And as for the last appointment, I sat there in the virtual room, waiting, messaging, and nothing. They even had the nerve to charge me $100 despite their no-shows. Took time off work for this mess, and Headway hasn’t been much help. If your care is urgent, tread carefully.

I tried using Klarity and

I tried using Klarity and Headway to book an appointment with Dr. Tobiloba Adewolu, and honestly, it was just a mess. First, they made me enter my credit card details twice, which felt sketchy. Then, my appointment got pushed from 3pm to 4:15pm without much notice. The call itself was disappointing; he barely asked about my symptoms, focusing more on questions about suicidal thoughts and my middle school years, which didn't feel relevant to my current focus issues. When he suggested I needed blood work and another appointment, it felt like a money grab. I was charged $235 for a session that lasted only 30 minutes, not the promised 45. The whole experience was cold and impersonal, and I left feeling like just another number. Definitely not worth the time or money.

I was really hoping Headway

I was really hoping Headway would be a great support for my practice, but it turned into a bit of a mess. It seemed like every week there was some new billing problem or glitch in the system. I felt like I spent more time fixing errors and calming stressed clients than actually focusing on their care. Communication? Not great, especially when I needed quick answers. And those insurance hiccups? A real headache. More than once, my clients were left worrying about unexpected bills, which was frustrating for everyone. As a clinician, I expected more reliable and responsive service. If you're thinking about using Headway, just be ready for some extra work and potential stress—it might not be the smoothest ride.

So, here’s the thing, this

So, here’s the thing, this website is a total nightmare. I mean, it’s like they’re trying to mess with you on purpose. They hit me with all these weird charges that just don’t make any sense. And when you try to get help? Forget it. They’ve got this bizarre AI chat thing that doesn’t even understand what you’re saying half the time. It’s like talking to a brick wall. Honestly, it feels like they’ve set this whole thing up just to drive people crazy. I’d seriously recommend steering clear of this site unless you want to waste your time and money.

I had an appointment

I had an appointment with Sandy Abdelkedous, and it wasn't the best experience. During our session, I tried to share my struggles, including a recent hospitalization and a call to the suicide hotline, but it felt like she wasn't really listening. At one point, she even left to use the restroom, which felt dismissive given the weight of our conversation. Adding to this, I missed my second appointment due to a family emergency and was shocked by a $200 cancellation fee. I wasn't informed about such a hefty charge, as the most I'd ever encountered was $50. When I asked for a refund, Sandy and the company were unhelpful and quite rude. I can't recommend this service based on my experience.

I really need to share

I really need to share my experience with this billing company. It's been a frustrating ride. They just can't seem to keep track of my insurance info, even though I've provided it several times. Each session, I got billed different amounts, and it never matched the co-pay I was told. They're pointing fingers at my provider, and my provider is pointing right back at them. Both admit I was overcharged but refuse to refund me until they "check with the insurance company again." It's like they're holding my money hostage. I have written proof of their mistake, but they still won't honor my actual co-pay. This feels completely unethical. Thankfully, I've got enough evidence for a chargeback if needed.

I was pretty excited about

I was pretty excited about my first appointment, but things took a turn. Logged into the online lobby 10 minutes early, feeling all prepared. The minutes ticked by, and before I knew it, I’d been waiting 30 minutes past my appointment time. No sign of the provider. Nada. Frustration levels rising, I just couldn’t believe it when I saw a charge of $100 for supposedly missing the appointment. Seriously? I was the one waiting! It's just not right to be charged for something that wasn’t my fault. It’s been a real hassle, and I can't recommend this at all after such an experience.

I remember booking an appointment

I remember booking an appointment on this video platform the other day. It's super handy, but let me tell you, my phone struggled a bit. Video quality took a hit, and I was left squinting at the screen. It uses loads of resources, and my phone just couldn't keep up. But other than that, everything else was smooth sailing. Their appointment reminders are a lifesaver, popping up just when you need them. It's like having a little assistant nudging you not to forget. Overall, even with the hiccups, it's been pretty solid. Anyone looking for convenience might still find it worth a shot, just maybe not on a phone that's juggling a million other things.

You know, I was really

You know, I was really in a pinch when I reached out to Headway. They actually had a real person on the line who took the time to go through my insurance details and figure out what I needed. By the end of the week, I was sitting down with a therapist who turned out to be just amazing. The whole billing thing has been straightforward, no surprises there. Plus, their website is super handy—changing appointments or checking what's been billed is a breeze. Honestly, it’s just been a really smooth experience, and I’m grateful for that. It’s like they really got everything covered, you know?

I stumbled upon Headway when

I stumbled upon Headway when I was searching for a hassle-free way to manage my therapy payments. Honestly, it was such a relief. They took care of everything, from dealing with my insurance info to setting up my payment method. What's cool is that I can switch between my Flexible Spending Account and another card whenever I want, which is super convenient. I didn’t have to jump through hoops or fill out endless forms. Just handed over the details, and they handled the rest. It’s like having a personal assistant for my therapy payments. Makes life so much easier and stress-free.

I was in a pretty

I was in a pretty bad mental health spot and booked through Zocdoc. My provider worked with Headway for insurance stuff. But, Headway kept saying my deductible wasn't met. Anthem even called them, confirmed everything was fine, and gave them a reference number, but Headway still didn’t get it right. It was super frustrating and delayed my treatment when I really needed it. It's shocking how a mental health service can be so off and rely too much on automation without checking things properly. Their inefficiency makes it hard for patients in crisis and puts providers in a tough spot too. Honestly, both patients and providers might want to look elsewhere until Headway sorts this out.

I tried this company hoping

I tried this company hoping for some support, but it was just a frustrating experience. Felt more like they were trying to drain my wallet than actually help me. It's like their system is designed to make things worse. I mean, who even runs a service where you can't talk to a real person? No phone number, no human interaction, nothing. Just a faceless entity that doesn't care about your problems. I thought I'd get some genuine assistance, but it feels like they just want you to keep paying without providing any real value. Honestly, save yourself the trouble and look elsewhere for help.

Browsing the site to find

Browsing the site to find a therapist was simple enough, but then they hit you with the card requirement right before booking. It's frustrating because I wanted to pay before each session, you know, on my own terms. I've had not-so-great experiences before with companies holding onto my card info, so this felt sketchy. I bit the bullet and added my card, but surprise, surprise, the billing got messed up. I had to reach out to my therapist to fix it, and thankfully, she was super helpful and sorted it out quickly. Still, I’m hesitant to return until they figure out a smoother payment process. It's just not worth the hassle for me right now.

Highly recommend them

As a therapist trying to juggle multiple insurance plans, finding a way to streamline the process was essential. Headway has been a real game-changer. It's like having a helpful assistant that takes care of all the stuff I don't want to deal with. The platform makes it easy to serve clients with insurance I’m not directly linked with. Billing is a breeze, the interface is pretty straightforward, and whenever I have questions, support is quick to respond. For anyone looking to expand their practice without getting bogged down in paperwork, this is the way to go. It's helped me focus more on my clients rather than getting tangled up in admin work. Highly recommend giving it a shot if you're in the same boat.

Dealing with Headway has been

Dealing with Headway has been a real headache. They've messed up my therapy paperwork with my insurance multiple times, which led to my sessions suddenly being billed as out-of-network. This mistake has cost me an extra $75 each time. It's happened four times now, in two different clusters, with no issues in between or after those sessions. As of now, I'm still waiting on a $75 refund for an appointment from three months ago. My therapist and I have been trying to sort this out for the past two months, but it's been a constant struggle. Be very careful with this company—they're extremely difficult to work with when it comes to fixing errors.

I started using this company

I started using this company for therapy, and it has been a rollercoaster. Initially, their processor just didn't process anything for months, leaving me in limbo. When they finally got around to it, there was a whole mess with my insurance coverage. Communication has been all over the place between Headway and my therapist, which is super frustrating. I explained to Headway that charging me for multiple sessions on the same day would mess up my finances, but they didn't seem to care. I'm dealing with their customer service now, but surprise, surprise—I just got hit with a hefty charge for several sessions. It's been a nightmare, and it's really stressing me out. Thanks for the 'support'.

Back in January, I joined

Back in January, I joined three online sessions and got hit with a $10 fee. Then, a month later, another $25 popped up, bringing my total to $75. Fast forward to September 2025, and out of nowhere, Headway tells me they're charging my card another $75 for sessions from late 2024 and early 2025. Apparently, they messed up the claims process. Honestly, it's not right that I'm paying for their mistakes. The office needs to get their act together. While the counselor was fantastic and I'd totally follow her if she moved elsewhere, I’m done with Headway. They need to fix their billing issues before I even think about coming back.

I had a pretty rough

I had a pretty rough time with Headway. They promised a referral bonus, and I followed all the steps, but they just didn’t pay up. When I asked about it, they hit me with some generic response. I've brought them a lot of business, and yet they couldn't come through for just $200. Another issue is their co-pay estimates. They often tell you there’s no co-pay, and then, out of the blue, months later, they say you owe $150 or more. It’s frustrating because you think everything’s settled, and then suddenly it’s not. Their support team doesn’t help much either—they’re slow and often clueless. Overall, it's just not worth the hassle. Look elsewhere for better service.

I signed up with Headway,

I signed up with Headway, thinking it would be a breeze, but boy, was I wrong. The sales team painted this perfect picture, making it sound like their support was just a call away. But when I actually needed help? Crickets. You get stuck talking to a robot, and it's like you're yelling into the void. There’s no human touch, no one to actually resolve any issues. It feels like they disappear once you’re on board. The promises made were just hot air. It’s really frustrating and honestly, pretty disappointing. I wouldn’t suggest anyone go through this hassle. If you're considering Headway, maybe think twice.

Quick and polite reply.

Quick and polite reply. I already fixed my problem, so I didn’t really need help – but it was nice to see they responded in less than a day. Thanks!

These meetings have helped me get past some

These meetings have helped me get past some tough times and I really look forward to each session. The support I get during them makes a big difference in my life and keeps me going strong.

Suspicious Billing / Time Suck

I’ve had multiple frustrating and concerning experiences with Headway’s billing system, and I no longer trust them with my payment information. I have a $0 co-pay for all therapy sessions. A couple of months into using Headway, they said that my insurance plan coverage had changed and that they would now be charging me a $10 co-pay for each visit. I called my insurance and they said there had been no change in my plan or coverage and that therapy still had a $0 co-pay. This lead to a whole back and forth with Headway to get them to reimburse me and stop charging. How did they come up with my plan changing? How long were they going to charge me $10 per apt if I hadn't gone back and forth with them about it? How many other people have they done this with who didn't have the time or energy to go back and forth with them? Most recently, they ran a series of unauthorized $1 test charges on my card without notifying me or logging them in my billing history. This included a $1 charge, an immediate refund, and then another $1 charge, all unannounced. My credit card flagged the activity as suspicious and advised me to block the merchant because this is a common strategy scammers often use before making larger charges. After that, Headway removed my valid payment method and is now requiring me to add a new one, even though I have a $0 copay and a clean payment history with them, in order to see my provider tomorrow. They never notified me or listed the "test charges" in my billing history.... Between the lack of transparency, unauthorized test charges, and previous overbilling, I don’t feel they’re responsible enough to handle patient billing. If you're a provider thinking about using Headway, or a patient whose provider works through them, be prepared for billing issues, poor communication, and unnecessary stress. All of the back and forth and phone calls over these issues has created a completely unnecessary time suck and I don't expect that to change any time soon.

I find the EHR to be quite easy to use.

I find the EHR to be quite easy to use. Referrals are coming in more regularly now, and it makes me feel hopeful about where my practice is headed!

I like Headway for the most part

I like Headway for the most part, but it is hard to reach someone when there’s an issue. If another company offered the same services with better customer support, I would definitely consider switching.

I recently had a rough

I recently had a rough time with this company's customer service. You can only reach out via a contact form, and it takes forever for them to reply, like way more than 48 hours. When they finally get back to you, the answers are half-baked, and it feels like they just want to tick off a checklist. Then, you gotta start all over again with a new request. There's no option to email back your response; it's back to square one with a new claim. The whole process is super frustrating and time-consuming.