SmartBuyGlasses.com Arvostelut - 5

Here’s my take on the company.

Here’s my take on the company. The glasses I got didn’t work out. It seems Oakley changed something in the design of the same model, and they didn’t fit like my older pair. The prescription was perfect, but the frames were smaller, and they didn’t fit properly. Even though I had to return them, the customer service was very good. They responded quickly and were always professional. We tried a few different things, including sending photos to show what went wrong. In the end, I think Oakley made some changes to their frames, but the glasses supplier was helpful and processed my return with a full refund.

I just got my Bottega glasses that I’ve

I just got my Bottega glasses that I’ve been looking for for a long time and couldn’t find anywhere else. The team kept in touch really well, shipping didn’t take long, and the quality is great. I had some doubts about the authenticity at first, but now that I have them, I’m sure these are real.

I made a mistake with my prescription details

I made a mistake with my prescription details, but they replyed fast and sorted it out. Really helpful! My nose shape is quite Asian, and they have a nice selection of glasses that fit well. I like my new glasses a lot, just need some small ajustments, but any optician can do that.

The frames look great.

The frames look great. My prescription is spot on. Everything was taken care of professionally and on time by SmartBuyGlasses. I would surely recommend this company.

NEVER AGAIN! Stay far away from this company. BE VERY CAREFUL!

NEVER AGAIN! Stay far away from this company. BE VERY CAREFUL! Absolutely horrible website. Absolutely horrible service and website. It all started with the fact that I ordered (order # US07**368222GM from them in November - 6 units of glasses (premium brands : Boss, Itallian independent, Tommy Hilfiger) as a gift for myself and my family, different glasses. And that was my big mistake, and the story of suffering began... The order came in different batches, and with a delay of 9 days I received only two glasses. I understand that they use different types of delivery and probably some of them are not very reliable. Then I had a terrible long story with correspondence with the support service for several weeks. Which ended in nothing, they did not find where my 4 units of glasses were. And no one offered compensation or other help. I literally begged them to look into my case more closely. But there were only formal replies. I was very tired of analyzing this situation, I got angry and realized how shameless and terrible the service was. I advise everyone who encounters them - to be very careful, and very cautious!!!!! and due to their terrible communication - I think I'll check what I received - glasses (Tommy Hilfiger) for originality. since I have doubts about the service and I think the glasses they send are possibly counterfeit, since what I received has already started to creak and the paint is peeling off!!! and what happened in the end - they took money from me for expensive premium glasses, I received 2 units, I didn't receive the 4th unit. I sent a request to the bank to return my money - due to fraudulent actions, and I'm trying to sue them in a small court. The quality of what I received is terrible, it is not clear how to resolve the issue with the guarantee if they respond with formal replies. BE VERY CAREFUL!!!! Absolutely horrible website. They don’t provide a phone number on their website, and everything suggests they operate within the USA, which is misleading. They only respond to emails, offering no other convenient way to communicate. The website claims they offer easy returns, but in reality, it costs $14.99 USD to return an item from the USA, which is an additional expense on top of your purchase. After carefully reviewing the fine print, it appears they will also deduct more from your refund to cover the original shipping cost from Hong Kong to the USA. What’s even more frustrating is that during selection and checkout, there’s no clear indication that this is an international shipment and that returns aren’t free. It’s easy to assume returns would be straightforward, only to discover the truth later. NEVER AGAIN! Stay far away from this company.