FixPart Arvostelut - 23

Dreadful customer service

Ordered a seal for my liebherr freezer. Wrong seal was sent and no fixing kit even if it was correct. Sent back tracked and confirmed it was received. Numerous attempts to get a refund fell on deaf ears. After weeks and weeks they responded to say that the package was received and a refund would be processed. More delay and the eventually said that the package was damaged and parts were missing. As such they were going to deduct a lot of money from my refund. The ironic part was that the goods were sent back to them in the exact same package and quantity that they sent it to me. I will never deal with this company again and would say to anyone considering using them that you engage with Fixpart at your peril.

Our washing machine began leaking and cutting

Our washing machine began leaking and cutting the power, so we called an appliance engineer who found a rip in the door seal that couldn't be repaired and offered £40 off a new £400 washing machine. After a quick search, I found Fixpart. Their website was simple to navigate and showed which parts fit my machine. For £20, in 2 days, and a couple of Youtube videos later, the part arrived and I fixed it in less than an hour. The service speed and simplicity were unmatched and saved us almost £400, highly recomend it.

I bought a part for my Smeg cooker, and even though

I bought a part for my Smeg cooker, and even though the exact one wasn’t in stock, they sent me a different part that they said would work. It arrived within the 3 days promised, nicely packed and without any damage. The replacement part seemed stronger and better made than the original clock/timer unit. I installed it myself and it works just fine now.

I was looking for a part for my tumble dryer and emailed fixpart.

I was looking for a part for my tumble dryer and emailed fixpart. They have a simple form to fill out and send pics, then they handle everything. Responses were really fast and they were good at explaining things. A lady named Jade was very helpfull and guided me well. Great companny Great company who can get any part you need.

Really great service all the way through.

Really great service all the way through. I got my part within the 3-day window [glass oven door] in perfect condition. It was packed carefully and safe, which was good since the box was a bit damaged [not the sender’s fault] when it got here. I’ll definitely use fixpart again and suggest them to others.

Fast and simple to order

Fast and simple to order, I like that there are many options for parts that match your appliance. The item list is easy to browse, with clear prices and delivery dates shown. Shipping and delivery were quick and simple, arriving right on time with good tracking and a one hour window.

Right spare part first try

Typed my model number and the correct pump came up immediately. Order updates arrived by email. I had a fit question and chat confirmed dimensions. What stood out was the photo comparison tips that prevented me from buying the wrong part.

Ordering was simple, and verifying the model

Ordering was simple, and verifying the model number helped me get the correct part. Even though the shipping fee was high, the part came really fast. Installing it was simple and it looks like it works well. Thanks a lot.

I was looking for a Bosch part for a hob that I couldn’t get in the UK.

I was looking for a Bosch part for a hob that I couldn’t get in the UK. Once I found the part number and asked an agent, they showed me the right one. It arived pretty quick and worked just fine. It was the real part.

Buying from them was simple.

Buying from them was simple. I ordered the part last weekend and got it the following weekend. They claim delivery in 1-3 working days and told me the item was given to the courier after just 1 working day.

Dishwasher kept leaving bits of food

Dishwasher kept leaving bits of food, found spray arms were clogged, bought 2 replacements from this company and now works fine, parts came fast and safe, i reccomend them for sure.

Good company, got the wrong item (thermostat)

Good company, got the wrong item (thermostat) and they were nice helping fix it, got the right one fast and money came back for the wrong bit quick. Will shop here agan. A+++

Fast delivery.

Fast delivery. When I found out I didn’t need the part, they were quick to accept the return. As long as the return and refund go smooth, I’ll be a satisfied customer.

Quick and smooth delivery of the part

Quick and smooth delivery of the part, it matched the description perfectly and seemed like a solid quality replacement at a fair price. Very happy with it.

Ordered late on Thursday around 10pm, got it by Saturday lunch.

Ordered late on Thursday around 10pm, got it by Saturday lunch. Great service and the washing machine door I bought was safely packeged.

Great and trusty service

Great and trusty service recieved my package in just 3 days, it was sent from overseas and came safe thanks a lot for that !

Great service, I would definitely suggest them👌

Great service, I would definitely suggest them👌 kept me informed from the moment I ordered, part showed up in just 4 days 👍

Quick answer about compatibility

Asked if a seal fit my Bosch model. Got a clear yes with part codes and dispatch timing in minutes. Confidence restored.

Fixpart did a great job but it was a bit annoying

Fixpart did a great job but it was a bit annoying that their delivery guy DPD left my package at the local pick up point instead of my home. Not happy with that.

Found the model number relief

Finding the model number on an ancient washer was a saga. Their guide finally made it click, and the part fit first try.

Bought a part but it never arrived

Bought a part but it never arrived, told the company about it but they didn’t reply. Wouldn’t order from them again.

Don't touch them with a bargepole

Ordered a part by mistake. Emailed cancelling the order less than 5 minutes after placing the order. Cancellation ignored. Part sent doesn't match the food processor I have. I paid £10 and if I want a refund, they charge £7.00 for the courier they use as long as you use their own courier and drop it at one of their shops no matter how far from your place this is located. Otherwise, you end up paying more for the return than what they will refund.

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. After ordering a part through this company in Mid December it eventually arrived faulty (took over 2 weeks to be posted). After numerous emails they are now not responding. I have spoken to the suppliers who were very helpful, but stated they couldn't help as they had resolved the issue with Fixpart. It is now February, I have no working part, I am out of pocket and they are ignoring my emails.