Driveway.com

Navigating this car buying process

Navigating this car buying process was a real nightmare. As someone who's pretty comfortable with tech, I didn't expect it to be so difficult. The customer service was practically non-existent, and my assigned agent seemed to lack experience. Important details, like the fact I had only three tries to make the downpayment before being locked out, weren't communicated. It was frustrating figuring out on my own that I needed to adjust my bank's purchase limit. Reaching out to my agent, John Capers, was futile—he ignored my messages for days. I noticed discrepancies in the paperwork, which was a huge red flag. Despite trying to cancel due to these trust issues, they continued processing my order. The lack of communication was astounding, and the $999 fee felt like a slap in the face for such poor service. I'll stick to traditional dealerships from now on.

When I snagged a 2023

When I snagged a 2023 Ford Expedition Max from Driveway, I thought I hit the jackpot. But when the car rolled in, it had a surprise waiting for me— a messed-up third-row seat that wasn't mentioned anywhere. I was pretty upset and even thought about returning it. Driveway promised they'd handle it, so I hung onto the car, hoping for the best. Big mistake. After countless trips to the dealership and endless back-and-forth, they finally told me they wouldn't cover the repair because it was "too expensive." Seriously? This isn't just frustrating; it’s downright unfair. I shelled out good money for this car, and they never even mentioned this issue. Driveway’s empty promises and lack of responsibility are a major red flag. If you're thinking about buying from them, think twice.

We got a 2019 Ram

We got a 2019 Ram from Lithia/Driveway half a year back. It seemed alright at first, but soon we discovered water in the coolant system, which froze and caused some serious damage to the pully and serpentine belt. That was the first red flag, showing they didn’t really check the vehicle properly before sending it our way. Fast forward to this Monday, my husband was driving when the truck just caught fire out of nowhere. He barely escaped, and the tow company said they’d never seen a vehicle burn so badly. The truck was essential for our small business, and now it’s gone. Lithia’s lack of accountability is shocking. They sold us a ticking time bomb and couldn’t care less about the aftermath. Avoid them if you value your safety and livelihood.

Awful experience

I recently had an experience with Hamilton Honda in New Jersey through driveway.com, and it was quite an ordeal. I had a 2012 Lexus RX350 shipped to Kentucky, excited to check it out. When it arrived, I took it to a local garage for a $42 inspection. They found a major timing cover leak that requires the whole engine to be removed, with repairs costing around $5,000 according to my local Lexus dealership. I reached out to driveway.com, hoping they'd help, but they dismissed it as "regular maintenance." I was shocked! They wouldn't cover any costs or even acknowledge the issue. I ended up paying $836 to ship the car back. The whole process was a frustrating waste of time and money. Be cautious with driveway.com and Hamilton Honda; they left me with a costly problem and no support.

Definitely not happy

So, here's the deal. I got my car, right? And what do I see on the dashboard? A check engine light. Seriously, not something they mentioned when I was checking it out. I tried to switch it for another car, but they wanted me to pay a transfer fee. Really? I mean, it’s not like I’m asking for a favor; they gave me a car with issues! The whole process felt shady, like they weren’t upfront at all. I felt like they were just trying to squeeze more money out of me. This whole experience left a bad taste in my mouth. Definitely not happy with how they handled things.

Selling my car to Driveway

Selling my car to Driveway was a breeze, honestly. From the start, everything was clear and straightforward, just like they promised. Ruben, who came to pick up the car, was incredibly polite and handled everything with professionalism. It felt like I was in good hands the whole time. It took about 20 days from when I accepted their initial offer to when I got the payment. The best part? The final payment matched what they originally offered, no surprises there. If you're thinking about selling your car and want a hassle-free experience, I’d definitely say go with Driveway. They make the whole thing easy and trustworthy.

Buying a car online for

Buying a car online for the first time was a bit nerve-wracking, but Driveway totally changed my mind! Their team was amazing—Devin and Corey really went out of their way to keep me updated and happy. I even ended up returning my first car, not because of any issues, but just because I found something that suited me better. The 7-day return policy was a lifesaver! The whole process was smooth, even with my credit union financing. Parker, Sarah, and Kim were super helpful too. In just two weeks, I drove away with a 2022 Acura TLX. Honestly, it was quicker and easier than I thought it would be. I’m definitely considering buying from them again!

Great time

We had a great time working with Marco at Driveway. Honestly, his guidance made things so easy and stress-free for us. Marco was always there when we needed him, quickly returning calls and offering support. It felt like he genuinely cared about helping us find the right car. Driveway is lucky to have someone like Marco on board, especially these days when it's hard to find people who are both friendly and reliable. And I can't forget Matt, another great team member who was super helpful and friendly during the whole thing. Our experience with Driveway was top-notch, and we'd recommend them to anyone looking for a hassle-free car buying experience.

Went to Driveway Rep for

Went to Driveway Rep for a new car, and wow, what an experience! From the start, they made me feel super welcome. The staff was not just friendly—they really knew their stuff about cars. Every question I had was answered with patience, and they made sure I got what I needed. The process was smooth, no waiting around. They respected my time and were very organized, which was awesome. I could tell they were pros who truly wanted to help me find the right car. It's rare to find such genuine care these days. If you want a hassle-free car-buying trip, check out Driveway Rep. They're on top of their game!

When I decided to get

When I decided to get a 2019 Toyota Sienna, I ended up going through Driveway, and Dominique was the person who helped me out. Honestly, he was super helpful from start to finish. He laid everything out in a way that made the whole buying thing way less stressful than I imagined. Dominique was quick to answer any questions I tossed his way and really went the extra mile to make sure everything was spot on. He was professional and friendly, which made the car-buying process a breeze. I can't thank him enough for making it all so easy and smooth. Highly recommend working with him if you're in the market for a car!

I had a pretty decent

I had a pretty decent experience buying my car through Driveway. I found a deal that was noticeably cheaper than what Carvana or CarMax were offering for the same model, year, and mileage. That was a win for my wallet! However, I did notice they don’t give you all the details upfront. My car came with a crack in the windshield, which was a bit of a surprise since it wasn’t mentioned on the site. Despite that, I think the savings made up for it. If you’re thinking about buying, maybe look into a certified pre-owned option to be safe. Also, shoutout to Brandy—she was super helpful and made everything go smoothly. Overall, I’d recommend giving it a shot.

I decided to give Driveway

I decided to give Driveway a shot for buying a car, and it turned into a bit of a mess. From the start, things were off. My sales associate told me I wouldn’t have to pay return shipping if the car wasn't as described. I believed that, but it wasn't true. They never even showed me the 7-Day money-back guarantee form, which explained I'd be on the hook for all shipping costs if I returned the car. When I tried to return it, they suddenly "found" this form. To make things worse, my car had dents and stains, even though it was supposed to be Certified Pre-owned. I asked for photos beforehand, but I guess my request got ignored. Their return associate claimed the dealership wouldn’t fix major issues, but when I called the dealership myself, they were ready to help. So, I felt stuck with a car that wasn't what I expected. Dealing with Driveway has been exhausting, and I’m curious how they'll handle my complaints—hopefully not with more excuses.

I walked into the dealership

I walked into the dealership feeling hopeful, thinking I'd get a fair deal. Diana was the salesperson who came up to me, and it started off alright. But then things took a turn. She told me that the offer on my car was lower because of the exhaust modification. Okay, I thought, maybe I can just swap it back to stock. But then she said, "Never mind, it doesn't matter." What? Felt like I was getting the runaround. It was frustrating and confusing. I expected honesty, but what I got was just a bunch of mixed messages. It's hard to trust a place that can't keep their story straight.

So, imagine this: my partner

So, imagine this: my partner and I decided to snag a 2018 Mazda CX-5 from Driveway.com. The purchase and delivery were smooth sailing, but once the car arrived, it started smoking like a chimney from the engine. Alarm bells ringing, we took some videos for evidence and headed straight to a mechanic the next day. Turns out, the head gasket was blown, and a new engine was the only fix. We reached out to Driveway, expecting some resolution within the 7-day return window, and requested a refund for the shipping since the car was unsafe. But then the dealership, DCH Academy Honda, claimed it was just "residual oil" from a previous fix. Our mechanic disagreed, saying it was a cover-up for a more serious problem. Now, Driveway’s gone radio silent on us. We're pushing for a full refund and might have to escalate this further. This isn’t how buying a car should go!

When I was buying my

When I was buying my car, Amanda and Alden totally rocked it. The Driveway website can get a bit funky with all those financing options, but don’t stress. Just give them a call once you’ve picked your car and ask for Amanda or Alden. I traded in my old car, and the whole process was smooth, no pressure at all. They kept me in the loop with updates all the time. Plus, the pricing matched perfectly with what I was expecting for my down payment and monthly bills. Even chatted with their sales manager, who was super laid-back. Honestly, skip the dealership hassle, find your car, and just reach out to these two directly!

I walked into the dealership

I walked into the dealership feeling a bit overwhelmed, but Nicholas was right there to guide me through everything. He was super helpful with all my questions about the new car, and he made sure I understood every detail. It felt like I had a friend by my side, not just a salesperson. Whenever I needed help or had another question, Nicholas was always around, ready to assist. He really made the whole process smooth and stress-free. I appreciate all his support, it made a big difference. If you're looking for a new vehicle, Nicholas is definitely the person to talk to. Thanks a ton, Nicholas!

I was a bit hesitant

I was a bit hesitant about buying a car this way, but the folks I dealt with were just amazing. The sales consultant really put my worries to rest by walking me through the process in detail. She made sure I understood everything and was always ready to answer my questions. And if she was busy, she made sure someone else was there to help me out, and they were just as great. I never felt left hanging at any point. DRIVEWAY really knows how to take care of their customers. If you're looking to buy or sell a car, this is the place to go. They make sure you're well taken care of from start to finish.

Definitely won’t be buying a car online again

I was initially thrilled with the service. The purchase process was smooth, and communication was spot on. They were quick to answer all my queries, making me feel confident about buying the car online. But things went downhill once the car was delivered. Getting a response from them became a frustrating task. I found myself waiting endlessly for replies to my messages and emails. To top it off, the car arrived without a temporary license, so the promised 7-day, 400-mile test drive was a no-go. My excitement quickly turned into regret. I was really hoping for a better post-purchase experience. Definitely won’t be buying a car online again.

I got my car through

I got my car through Driveway and, boy, it's been a rollercoaster. At first, they seemed to try fixing issues from my initial review, but honestly, their efforts fell flat. After paying for my car, a $50 apology turned into $100 because they delayed things. Felt like they kinda forgot about me. Then came the DMV chaos. I ended up paying $741.86 to get my car registered because they didn't calculate the taxes right. Apparently, they "estimated" since they couldn't access the Nevada DMV site. Couldn't they just call? They promised to refund the extra $468.86 I paid, but communication has been a mess. Days went by with no response. This refund process is dragging on, and it's frustrating. Wouldn't recommend Driveway if you want a smooth car buying experience.

Let me tell you about

Let me tell you about my recent experience with selling a car. We considered the usual suspects like Carvana and CarMax, but their offers were always lower than expected, sometimes by a grand or two. We were about to give up when Driveway came into the picture. They offered us a fair price right from the start, no haggling needed, and the whole process was super smooth. Everything was handled online, from the paperwork to the payment. I was worried they might try to lower the price when picking up the car, but they didn’t. Payment was instant, straight into the bank account. If you're selling a car, Driveway is the way to go. They totally changed how I see the car-selling process.

I walked into Elder Ford

I walked into Elder Ford expecting a smooth ride, but things got a bit bumpy. Ryan was awesome, really made me feel like I was in good hands. But then, outta nowhere, I was dealing with someone else. No beef with the new person, but the shuffle was kinda annoying. To top it off, the car I picked got sold, and then I had to haggled to get the next option at the promised price. Seriously? In the end, they sorted it out, so I appreciate that. If the car runs well, I’ll be content. Ryan's a rockstar, but the dealership’s process needs some work. Overall, I'd give it a mixed rating.

Pretty frustrating

You know, I was pretty impressed with the customer service when I visited this dealership. The staff were friendly and seemed genuinely helpful. But here's the thing, I bought a used car from them, and just a few months later, the transmission completely failed. It ended up being an $8,000 repair, which was a real blow to my wallet. They didn't offer any warranty, and I realize now that buying a car sight unseen was a risky move. My mechanic took a look and was convinced they knew about the transmission issue before selling it to me. It's frustrating because they sold it at market value, yet it came with this hidden problem. Just be cautious if you're thinking about buying from them.

Buying a car through Driveway

Buying a car through Driveway was a bit of a rollercoaster, unlike my previous experience with Carvana. Honestly, it felt like I was constantly being passed around between different people, and nobody seemed to have all the answers. It was frustrating to deal with the lack of transparency, and it just felt like there was a lot of miscommunication going on within the same departments. Each time I called, I had to explain my situation all over again to someone new, which was exhausting. The process wasn't smooth at all, and it left me wishing I had just stuck with Carvana, where everything was straightforward and easy. Wouldn't recommend Driveway if you're looking for a hassle-free car buying experience.

I had quite the adventure

I had quite the adventure when my car needed to be picked up. The guy who came to collect it wasn't exactly the friendliest. He seemed pretty grumpy and didn't handle my car very gently when loading it onto the trailer. At one point, he even said, "You getting paid is not my problem," which left me feeling a bit uneasy. But then there was Tyler from Driveway. This guy was a lifesaver. I reached out to him, and he jumped right into action. Within minutes, he had everything sorted out, and I felt much more at ease. Tyler's quick response truly made a difference, turning a rough start into a pretty positive experience.

I had this wild journey

I had this wild journey trying to get a new car after my accident in January 2025. Bailey was like my guide through the whole thing. Everything took ages, not our fault, just how it goes sometimes, you know? But Bailey was solid, checking in every week, answering all my questions, and making sure I didn’t lose hope. Seriously, I was ready to throw in the towel, but Bailey kept me going. Finally, in May 2025, I got the car I’d been dreaming about. Bailey’s a real gem—kind, patient, and super hardworking. Can’t imagine getting through all that without Bailey by my side. Total lifesaver!

I wandered into the store,

I wandered into the store, not expecting much, but then I met Thad. This guy was just on another level with his customer service. He seemed to genuinely care and went out of his way to ensure everything was perfect. It's rare to find someone who's not just doing their job but actually invested in making your day better. Thad’s kindness and eagerness to help stood out, making the whole experience memorable. It felt like chatting with an old friend who just happens to know everything about what you need. Honestly, Thad’s one of those rare gems you don’t find often. Wishing him all the success because he truly deserves it!

I walked into the dealership

I walked into the dealership not really knowing what to expect, and Marco turned it into a breeze. He seemed to know exactly what I needed and guided me to the perfect jeep. Marco was always there, just a text away, no matter the hour. His responsiveness really stood out and made the whole process smooth. I felt like he genuinely cared about getting me the right vehicle, not just making a sale. I’m so pumped to finally get my jeep and hit the road. Huge thanks to Marco for making this happen! You're the best!

Highly recommend!

Selling my 2019 GMC Acadia through Driveway was a breeze. Honestly, it felt too simple to be true. They offered a fair price right from the start, and there was no back-and-forth haggling. The best part? The money was in my account before they even left with the car! I interacted with Matt, Tiffany, Tyler, and Brandon, and they were all genuinely helpful and friendly. It’s not every day you come across such a straightforward process and pleasant people. I’m definitely considering using Driveway again next time I’m in the market to sell or buy a vehicle. Highly recommend!

So, I thought I was

So, I thought I was getting a great deal on a 2018 Cadillac XT5, right? I had everything set: deposit down, all my info handed over. Then, boom, outta nowhere, I'm told the car didn’t pass inspection and needed $7,000 in repairs. They said it had a blown head gasket, but when I tracked the VIN, the car popped up in Arizona, listed for $4,000 more than my price. The Arizona dealer said the car was perfect, sold in a day, no issues at all. Meanwhile, Hyundai tried adding $2,000 for "extra equipment," but then they just removed it when I questioned it. Felt like a total bait and switch. Beware, seriously shady business.

I got this Nissan Frontier

So, I got this Nissan Frontier in tactical green, right? It's a beast of a 4x4 with dual exhausts. Bought it through Driveway, thinking it'd be a walk in the park. Spoiler: it wasn't. After hitting "buy," I imagined it parked outside my house, ready for weekend adventures. Instead, I faced a bunch of unexpected issues. Transport glitches, paperwork drama, and some annoying state laws slowed everything down. But Driveway's customer service was on it, saying "everything will be alright." They weren't wrong! Eventually, I was cruising around, kicking up dirt with my new ride, which I proudly named "Jennifer" in honor of She-Hulk. Big thanks to Driveway and Dane for making it happen!